.Lingokids' mission is to help 100 million families worldwide raise amazing kids through playlearning.Through play and interactive technology, Lingokids delivers premium, modern learning through educational subjects and life skills so kids can thrive as confident, conscious, resilient, lifelong learners — ready for school and today's ever-changing world.To help us on this mission, we're looking for an exceptional IT Support Engineer to join the Platform team.Are you ready for Playlearning?We're looking for an exceptional IT Support Engineer to join our Platform team who is passionate about enabling the business to operate scalable and increasing our teams' effectiveness with tools and processes.You will support our entire organization by identifying, diagnosing, and resolving issues related to our information systems and tooling. You'll apply your experience to help scale a growing business and drive operational excellence by creating, improving on and automating core processes.This is an opportunity for a skilled professional to define and develop a critical function in a fast-growing organization. The role is ideal for someone who thrives in building processes and projects from the ground up and is passionate about delivering exceptional service to internal clients and stakeholders.ResponsibilitiesTechnical Support: Provide hardware, software and network technical support to employees, resolve issues, and manage escalations.Process Management and Automation: Design, manage and automate core recurring processes, including onboarding/off-boarding employees and contractors, account/resource management, equipment administration, and software license management.Vendor Management: Manage external vendors and service providers, evaluate new technologies and services.Documentation: Maintain IT knowledge base up to date.Security and Compliance: Ensure security and compliance through initiatives like security training, password rotation, audits and remediation work.Continuous improvement: Proactively evaluate IT systems and processes to identify and implement improvements and innovations that enhance productivity and employee satisfaction.Desired experienceEducational background in Information Technology or a related field, or proven expertise gained through self-directed learning and experience.Proven experience working in IT Support, ideally in a fast-paced startup environment.Customer-oriented approach with the ability to provide excellent service in response to internal requests and needs.Excellent troubleshooting and problem-solving skills for both software and hardware issues.Strong knowledge of Windows, macOS, and Linux operating systems.Proficiency in networking.Familiarity with cloud services (e.G., Google Workspace, Slack, GitHub).Familiarity with security concepts.Strong written and verbal communication skills across technical and non-technical stakeholders.Proactive self-starter with the ability to work independently and as part of a team
