Our client, an international engineering company, is looking for the following profile:
The IT Support Engineer will be responsible for desktop support and will also be part of the Global IT team. He/she will be dealing with support tickets concerning local computer systems, printers, and connectivity in the Madrid office, as well as monitoring and maintaining the computer systems within the wider organization.
He/she will be at the very busy front-line, dealing directly with employees and contractors who have technical issues such as forgotten passwords, printer or email issues, and connectivity problems.
Tasks may include: Installing and configuring computer systems.Diagnosing and solving hardware/software faults.Analyzing call logs to spot trends and underlying issues.Installing new software.Managing, prioritizing, and solving support tickets.Installing new hardware (servers, printers, computer workstations, etc.).Overseeing security and installing anti-virus protection.Fixing network faults.Providing technical support for people using the network.Training staff on new systems.Day-to-day admin and monitoring of new use.Planning future improvements.Suggesting IT solutions to business problems.Ensuring all IT meets business needs.In terms of career progression, you can get promoted to senior technical support, supporting IT functions on a worldwide basis.
Specific Requirements: Experience in desktop support with Windows OS 10, Teams, Outlook, Office365 products, and printers.Understanding of networking protocols and concepts including routing and wide area networks.Diagnostic abilities.Some experience with VMWare, Veeam, Hyper-V.Understanding of group policy and Active Directory concepts.Experience with Windows Server OS.General Requirements: Good spoken and written English and Spanish; knowledge of any other languages is an advantage.Ideally has Microsoft certifications; other recognized certifications are an advantage.Must be willing to travel occasionally within Iberia, and possibly Europe (10% max).Must be willing to demonstrate some flexibility in working hours.
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