Important multinational in the industrial sector located in Bizkaia is looking for an experienced IT Service Technician.Detalles del clienteImportant multinational in the industrial sector located in Bizkaia.
The company is strong in the technological area and is making a commitment to digital transformation.Descripción de la ofertaIncident & Request Management: Providing prompt and effective 360 support to end-users, troubleshooting hardware and software issues on a national and international corporate level.User Communication & Guidance: Provide clear communication and guidance to users, explaining technical concepts in an understandable way to enhance their technological proficiency.Being the Single-Point-of-Contact for any End-User demand including assisting users with system navigation and usage instructions.Technical Support: Provide prompt and effective technical support to end-users, addressing hardware and software-related issues and conducting thorough error analysis.Ticket Management: Prioritize, classify, and document incidents in a ticketing system, control, monitor, and process support tickets, including proper escalation when necessary.Procurement, Installation and Configuration: Execute the installation, movement, addition, and change (IMAC/D) of hardware and software products.User Assistance: Assist users in setting up and utilizing IT resources, including desktops, laptops, and mobile devices.Documentation: Maintain accurate records of all IT assets, configurations, contracts, and issues.
Create and update documentation for IT procedures and guidelines.Collaboration: Support the IT Operations team in setting up and maintaining network components, systems, and partially contribute to system-related projects to improve overall IT functionality and user satisfaction.Perfil del candidato5+ years' experience in similar IT functionsProven experience as an IT Service Technician or in a similar roleProficient in troubleshooting hardware and software issuesKnowledge of operating systems, including Windows and iOSExcellent communication and interpersonal skills to effectively interact with end-users and team members, de-escalation expertiseA customer-centric approach with a commitment to delivering high-quality serviceFluent English language skills are mandatoryOferta de empleoPermanent contractOpportunity to build a career in a multinational company consolidated in its sector.Excellent human teamFlexible work scheduleHybrid modelAplicar a través del portal#J-18808-Ljbffr