Important multinational in the industrial sector located in Bizkaia is looking for an experienced IT Service Technician. Detalles del cliente Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation. Descripción de la oferta Incident & Request Management: Providing prompt and effective 360 support to end-users, troubleshooting hardware and software issues on a national and international corporate level. User Communication & Guidance: Provide clear communication and guidance to users, explaining technical concepts in an understandable way to enhance their technological proficiency. Being the Single-Point-of-Contact for any End-User demand including assisting users with system navigation and usage instructions. Technical Support: Provide prompt and effective technical support to end-users, addressing hardware and software-related issues and conducting thorough error analysis. Ticket Management: Prioritize, classify, and document incidents in a ticketing system, control, monitor, and process support tickets, including proper escalation when necessary. Procurement, Installation and Configuration: Execute the installation, movement, addition, and change (IMAC/D) of hardware and software products. User Assistance: Assist users in setting up and utilizing IT resources, including desktops, laptops, and mobile devices. Documentation: Maintain accurate records of all IT assets, configurations, contracts, and issues. Create and update documentation for IT procedures and guidelines. Collaboration: Support the IT Operations team in setting up and maintaining network components, systems, and partially contribute to system-related projects to improve overall IT functionality and user satisfaction. Perfil del candidato 5+ years' experience in similar IT functions Proven experience as an IT Service Technician or in a similar role Proficient in troubleshooting hardware and software issues Knowledge of operating systems, including Windows and iOS Excellent communication and interpersonal skills to effectively interact with end-users and team members, de-escalation expertise A customer-centric approach with a commitment to delivering high-quality service Fluent English language skills are mandatory Oferta de empleo Permanent contract Opportunity to build a career in a multinational company consolidated in its sector. Excellent human team Flexible work schedule Hybrid model Aplicar a través del portal #J-18808-Ljbffr