It Service Operations Manager (F/M/D)

Workload: 100%As the IT Service Operations Manager, you will play a key role in leading the problem management process, improving service efficiency, and supporting local IT operations in Madrid.
You'll collaborate with cross-functional teams to develop strategic initiatives, implement automation workflows, and drive operational excellence.What you will do:Establish and lead the problem management process to resolve recurring incidents.Conduct root cause analysis and implement solutions to prevent issue recurrence.Act as the local point of contact for Onsite Support operations in Madrid.Design and implement automated workflows for service requests using Power Automate.Collaborate on the development and execution of the Service Management Center strategy.Identify opportunities for continuous improvement in IT services.What you bring & who you are:Bachelor's degree in IT, Computer Science, or a related field.Proven experience in IT problem management and strategic planning.Familiarity with ITIL processes, ServiceNow, Jira, and Power Automate.Excellent analytical and problem-solving skills.Proficiency in both Spanish and English.