Position Overview:Siemens GBS (Global Business Services) is in search of a dedicated IT Service Manager with a preference for candidates possessing a background in HR or IT systems, and hands-on experience in both on-premise and cloud-based SaaS solutions. The role places a strong emphasis on IT and Cybersecurity compliance, making relevant expertise in this domain highly advantageous.What would be your role?As an IT Service Manager, you will take on a pivotal role, responsible forEnsuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.Cultivating and nurturing robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction.Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer support.Identifying opportunities for service enhancement and implementing strategies to boost the quality and efficiency of IT service delivery.Your qualifications and Skills:We anticipate our ideal candidate to exhibit the following attributes:A strong commitment to a customer-centric approach, placing our customers at the core of every action.Several years of hands-on experience in HR and/or IT systems.A solid grasp of IT compliance standards (e.g., ISO 27001, GDPR) and a familiarity with regulatory requirements.Adaptability to work in a dynamic, fast-paced environment that embraces change.Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.A willingness to thrive in an international settingA keen ability to deliver added value to customers and provide top-tier service.Excellent communication skills, marked by clarity and conciseness in all interactions.A strong team player with a penchant for virtual collaboration.Proficiency in both written and spoken business-level English.What do we offer?A flexible way of working: Hybrid concept + flexible working hours to promote work-life balance.An environment where everyone can bring their whole self to work and feel a sense of belonging.A workplace that values curiosity and guarantees continuous learning, with development opportunities for both personal and professional growth.Share matching programs to become a shareholder of Siemens AG.A broad range of benefits like meal allowance, dental and ophthalmologic aids, flexible compensation plans, family care, and many more!Change the Future with us!If you are a motivated individual with a genuine passion for IT and Cybersecurity compliance, and you are dedicated to building robust customer relationships, we wholeheartedly encourage you to apply. Your contributions will play a vital role in our mission to Change the Future at Siemens GBS.We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!#LI-DL #LI-HYBRID
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