.The CompanyPeople are at the center of everything we do at TK Elevator – we work as one team, watch out for each other's safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with us.With integrated cloud-based solutions such as our MAX platform, we embrace the full potential of digitalization, transforming ourselves into a digitally augmented company to make life easier, more efficient and more comfortable.What we expectCollaborate with all regional leads to implement best practices and ensuring efficient and effectiveness across their region with global initiatives.Provide guidance, coaching and support to regional IT Communicity in all IT global/regional implementations projects to ensure high performance.Backup assistant for any region that could need support (follow-the-sun).Overseeing the delivery of IT services to meet the needs of global users and stakeholders.Collaborate with Infosys SIAM team.Ensuring that SLAs and KPIs are defined, monitored, and met consistently across their region.Managing relationships with internal and external service providers to ensure seamless service delivery.Developing and implementing a Global IT service strategy aligned with the organization's business objectives.Collaborating with regional stakeholders to understand their requirements and priorities and incorporating feedback into the service strategy.Continuously monitoring and evaluating the performance of IT services to identify areas for improvement.Leading service improvement initiatives to enhance service quality, reliability, and user satisfaction.Implementing best practices such as ITIL to drive service excellence.Overseeing change and release management processes to minimize disruption to IT services during changes or updates.Ensuring that changes are assessed, prioritized, and implemented in a controlled manner to mitigate risks and maintain service stability.Coordinating communication and collaboration between different teams and stakeholders involved in change and release activities.Managing incident and problem management processes to minimize the impact of IT incidents on business operations.Manage the day-to-day operations of the service desk and the end-to-end incident management process and major incident management process.Facilitating timely resolution of incidents and problems by coordinating efforts across teams and leveraging appropriate resources.Conducting RCAs to identify underlying issues and implementing corrective actions to prevent recurrence.Monitoring vendor performance and addressing any issues or concerns proactively.Developing and implementing risk mitigation strategies and controls to safeguard IT assets and data.Collaborating with internal audit and compliance teams to address audit findings and remediate any non-compliance issues