.Are you ready to shape the future of service excellence?
Vanderlande, a global leader in innovative logistics solutions, is looking for an experienced IT Service Improvement Manager to join our dynamic team.
In this key role, you'll have the opportunity to lead the development and enhancement of IT services, driving cutting-edge solutions that help our customers grow and innovate.As the IT Service Improvement Manager, you will be the driving force behind delivering world-class IT services across our operations, raising the bar and making a real impact on the success of our global customers.
If you're passionate about delivering top-quality IT services and ready to play a pivotal role in our growth, we offer you the chance to shine and make a difference in a forward-thinking and ambitious company.
Join us and help push the boundaries of service excellence!ResponsibilitiesWith around 30% of business volume, service activities play an important role within Vanderlande.
Our service organization consists of more than 1.600 employees who work together every day to make sure that all of our customers worldwide can improve their business.The Service Excellence department in Business Unit APS (Airports & Parcel Solutions) focuses on the service development of the Airports & Parcel segments throughout the region Europe, Middle East and Latin America and has a supporting function to other customer centers globally.
Our department covers multiple disciplines such as Asset & Logistics management, IT and Digital services and Sales Engineering.Main tasks and responsibilities:- Development:- Define and Manage 'Strategic Programs' in the field of IT Services (e.G.
business development programs, leading development of new IT Service solutions and organizational development).- Drive the continuous improvement of tooling and capabilities to sell and deliver IT Services.- Prepare Service Operations on new IT Solutions and Services.
Support Pilots.- Customer facing support:- Identify business opportunities in the field of 'software as a service' and act upon them.- Be a Subject Matter Expert in internal and customer workshops to identify service requirements.- Support service take-over and service implementation for Major projects and Key Accounts.- Support Sr Management and manage high profile escalations with possible reputational damage.- Positioning:- Be the 'go-to-person' for IT Services related questions, both commercial and operational.- Be a mature sparring partner of senior management and have a cross departmental perspective.- Act as a liaison between internal Service Desks and Service Management building a customer focus and customer first mindset.- Provide IT leadership and direction to site-based service teams to become better in IT Service delivery