IT Service Desk Agent (Portuguese-speaking) - On-site
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
What you will do in this role
As an IT Service Desk Agent on our team, you will:
Provide 1st level support to the client workers
Handle of IT requests or issues via phone, mail and chat or via self-service portal
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowledge databases.
Cooperate with client's 2nd level service organizations and external service providers
Provide support to client's employees in the operation of user systems and peripheral devices
Concentrix is a great match if you:
Have a proficient or bilingual level of Portuguese and advanced English
Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage
Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
Have an analytical approach to complex issues
Have experience in ITSM ticket systems (ideally in ServiceNow)
Knowledge of processes according to ITIL V4 good to have
Have high customer and service orientation and high sense of responsibility
Have a reliable and systematic way of working
Are willing to learn and develop technical and soft skills and to work shifts
Have high motivation and willingness to work in a global team
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
Full time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00
Salary 18 600 euros gross/year + up to 2400 euros gross/year in bonus
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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