It Service Desk Agent

Key Responsibilities: Respond to technical support requests via phone, email, or ticketing system.Diagnose and troubleshoot hardware and software issues.Escalate unresolved problems to the appropriate teams when necessary.Provide guidance to users on IT policies and best practices.Maintain detailed records of issues and solutions in the IT service management system. What We Offer: A full-time, on-site position in Barcelona.A competitive salary with opportunities for growth.Comprehensive training to help you excel in your role.A supportive, multicultural, and collaborative work environment. Requirements: Fluency in German (C1 level or higher) and proficiency in English.Basic understanding of IT systems, hardware, and software.Strong problem-solving skills and attention to detail.Excellent communication and customer service skills.Willingness to work on-site in Barcelona. Benefits: Competitive salary package.Professional development and training opportunities.Work in a vibrant city with excellent quality of life.Be part of a global team with a focus on innovation and collaboration.