It Service Desk Agent (Dutch Speaker) | [Bvc011]

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket!
TasksYour responsibilities and impact as IT Service Desk Agent will be:
Resolving any IT-related issues of your partners (B2B) that could occur during their office dayDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsRequirementsSkills, qualifications and interests you need to succeed in this role:
You speak Dutch and English fluentlyYou are interested in learning more about ITYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a team playerYou are reliable and punctualBenefitsWhat's in it for you?
20,535 euros gross/year39hrs/week (from Monday to Friday, rotative shifts 8am/8pm)A permanent contractPrivate health insurance (Sanitas) that includes basic dental careThe opportunity to work and grow in an established multinational company with global presenceA generous restaurant voucherFully-paid trainingCareer development and leadership program opportunitiesFree language courses in Spanish, French, and EnglishAn uplifting and supportive team to become part ofYour Future CompanyOur client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.

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