SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.
Summary: The ITSDM will be responsible for the operational part of the implemented SD Worx end-to-end solution.
The ITSDM will work closely with the SDM to ensure the customer receives the expected services. The primary objective is to be operationally responsible for the technical end-to-end solution supporting the services SD Worx provides to the customer. An ITSDM should be the link between all SD Worx support teams to increase the service we provide to our customers by being the go-between technical teams, the business, and the customer.
Key accountabilities (included but are not limited to) Coordinate customer activities with SDMParticipate in Monthly Service reviews when needed/agreed with SDMAdminister and manage release processesEnsure periodic system checks are executedHierarchical escalation and proper follow-upAssess Incident and Changes Request (tickets) ownership and follow up on actionEnsure accurate documentation on system landscape is maintainedHighlight and execute on identified process improvementsOversight of system and support as needed for the execution of daily valuation processing activities and trade communicationsDemonstrates sound understanding of client's requirements, business rules, and system design by asking questions and responding to needs in a timely fashionFollows all predefined procedures, adheres to all the process guidelines, and ensures that performance parameters are met and/or exceeded against SLA (Service Level Agreement) targetsExecutes complex tasks while ensuring on-time and accurate delivery of all tasks to respond to client needs as per SLAsDelivers on new/ad-hoc tasks in order to promptly meet client/internal goalsProviding support and support clients' needs throughout the yearServing as technical expert and point of escalation for assigned team membersKnowledge of SD Worx organization and functionsKnowledge, Skills, Qualifications and Experience You have proven to maintain and improve complex solutionsYou have excellent communication skills and can communicate intelligently at all levels on technical and non-technical topicsYou ensure a collaborative way of workingYou have a positive and solution-oriented mindsetYou have previous HR- and/or Payroll delivery or services for at least 8 yearsYou have worked in an international environment or have prior knowledge of multi-country implementations or supportYou have experience with SuccessFactors, Workday or similar platformsCoaches & trains new colleagues on technical & client requirements when appropriateIdentifies process improvements to support our culture of continuous improvementMeeting the deadlines for the assigned tasks (self and team)Conducting business according to the defined standards and policiesActing as mentor and technical coach for team members; lead, motivate, and develop staffBuild and maintain knowledge of all products delivered to SD Worx customersSD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, working from other offices, you can organize your own work. For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, projects where you will learn from experts or in practice. From the start, you will be engaged in your team, where we share knowledge, talents and celebrate our differences. From many places, we work as one, moving from better to best together.
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