.You are passionate about technology, innovation and service delivery to make tangible impact for customers and the business.Zurich Global Employee Benefits Solutions delivers innovative insurance solutions to the world's leading companies. We are growing rapidly and investing in our digital service offerings to enhance and differentiate our customer, partner and employee experience.In this exciting role you will be instrumental in delivering the full technology services that enable ZGEBS to deliver on business goals, including but not limited to infrastructure / production system availability, core system development / enhancement and strategic digital transformation. The role requires working closely with the business to understand their needs and helping to structure pragmatic technology solutions.Your RoleAs an IT Service Delivery Lead your main responsibilities will involve:Plan, manage and deliver the IT demands of the business, including infrastructure, production, network, workplace, application support and core systems development in accordance with best practice IT management.Investigate and resolve technical issues – engaging effectively with relevant Zurich IT functions / business partners. Resolving production platform queries/errors and ensuring technological problems are resolved quickly and efficiently.Monitor systems availability/performance and take adequate actions for problem prevention improving the quality of the IT service output and performance.Engage with business to analyze, define, and produce detailed business/customer requirements in collaboration with subject matter experts that can be developed through the change mgmt. cycle (e.G. Jira specifications).Contribute to planning and management of IT change demand and delivery, including product backlog reviews, requirements elaboration, prioritization and release planning / mgmt.Validate solution specifications and perform quality reviews on solutions, including user acceptance testing in collaboration with business and system test teams.Identify and evaluate specific technology opportunities to enhance business efficiency and/or customer service.Lead the technical design and delivery of the IT change agenda.Analyze key themes from data around risks and loss to identify how different scenarios may.Contribute to the development of processes and policies aligned to global standards that support global, regional, or local needs.Manage key internal and external stakeholder relationships across the organization to ensure effective relationships and achieve engagement to change.Your Skills and ExperienceAs an IT Service Delivery Lead your skills and qualifications will ideally include:Bachelors degree in Information Technology or related disciplines.5+ years of relevant IT delivery / change mgmt. experience in corporate environment, preferably in insurance industry.Solid experience in IT systems analysis, change mgmt
