Short Description Location: SALTILLO This is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities: Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels. Establish the relationship, recognized and valued partner for the delivery of IT Service. In this role, your responsibilities will be Planning & Administration Provide information and assist IT Service Delivery Supervisor when requested Follow and carry out Emerson policies regarding IT management, security, standards and procedures Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support: Always ensure optimum support for end-users within agreed service levels Ensure that relevant IT documentation is maintained and up to date Security standards to be aligned with the Emerson security policy Support systems and data access - to be handled in collaboration with Service Desk Support backup and recovery including Disaster Recovery Planning Support asset management - including Hardware lifecycle management and SW licensing Support and maintain the IT Infrastructure audit compliance Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote) Uses the helpdesk as the central point for all IT issues and service requests. Communication: Establish good working relationship with users and other sources of support and assistance Maintain the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service Who you are: You balance planning with actions You build a plan and outline for various audiences You show genuine concern for people's need For this role, you will need: College/University degree in a related field or experience may be considered in lieu of formal education 0-3 years' experience within a general IT environment Uses basic understanding of the IT Field: VMware ESXi / VCenter knowledge Windows Server 2008/2012/2016 Cisco networking knowledge CITRIX; MS Remote Access Active Directory, GPO & policy design and support Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye) IP networking administration and services including DNS, DHCP Independently completes diverse tasks of the job and applies and improves knowledge and skill in: Microsoft Windows Operating Systems 7 - 10 Language: English Availability to travel in the designated area/country Flexible towards working hours for maintenance activities Our Offer To You Benefits At Emerson we offer a competitive benefits package to recognize and support our employees. Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.ABOUT USWHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: ****** EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! No calls or agencies please.
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