Agfa Healthcare is currently looking for an IT Resident Engineer, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support.
As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service.
It is responsible for identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization.
As IT Resident Engineer Spain you are responsible for:
Installation/migration and/or upgrades of products/IT solutions, including third parties used to build the infrastructure (i.e.
Oracle, Windows, UNIX)To fill the proper installation docs accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)Together with the project manager, evaluates the possible solutions during the implementation phase to meet the timing of the project itselfTo identify and communicate risks analysis and problemsTo cooperate with the R&D to solve problems and make a proper risk analysisTo take care of the correct forwarding of the docs to all people involved, especially the specific features of the implemented projectWhat you bring to the table: Degree in IT or Formacion profesionalAt least 2 years of professional experience in managing complex customers and hospital workflowGood knowledge of IT network and domainExperience with Windows Server, Oracle (database), Linux/Unix, SQL, Scripting, DNS serverSolid communications skills (oral/written) to interact effectively and professionally with both internal and external customersKnowledge of healthcare standards: HL7, DICOM, FHIR, Mirth is a plusCustomer focus attitude and problem-solving skillsGood language skills in Spanish and English, both written and verballyLocation: Madrid region
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