Description
Purpose
To manage and ensure successful end-to-end delivery of IT projects or IT work stream of business projects to agreed time, cost, and quality.
Key Accountabilities
Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of project documentation and plans.
Ensure that IT solution requirements are defined, delivered, and monitored.
Ensure quality control procedures are used correctly.
Establish the IT solution delivery project team(s) working methods.
Develop schedules and work packages for the IT project delivery team.
Manage hand-over of responsibility for the IT solution to business-as-usual support.
Build appropriate and effective business relationships.
Advise on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives.
Challenges
Facilitate collaboration between stakeholders who have diverse objectives.
Authority / Decision Making
Is fully accountable for meeting allocated technical and/or project/supervisory objectives.
Has significant influence over the allocation and management of resources appropriate to given assignments and in the delegation of project responsibilities.
Make decisions which impact the success of assigned projects i.e. results, deadlines, and budget.
Experience
Significant previous experience in an IT focused role.
5+ years' experience managing or influencing technical staff and projects.
Proven success in improving the internal and external customer experience.
Experience working within a matrix structure.
Skills and Knowledge
Stakeholder relationship management:
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Implements a communications strategy, including handling of complaints, problems and issues, managing resolutions, corrective actions and lessons learned, collection and dissemination of relevant information appropriately.
Project management:
Takes full responsibility for the definition and entire management from start to finish including costs, schedule, resources, risks, quality, testing, documentation, and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines).
Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.
Third party supplier relationship management:
Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.
Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.
Is responsible for the management and implementation of supplier service improvement actions and programmes.
Preferred Education
Bachelors
Preferred Level of Work Experience
7 - 10 years
Remote Type
Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings, and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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