David Kennedy Recruitment – Cantabria, Cantabria
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a German speakingSales Team Leader to join their team in Gdansk.
Position:Sales Team Leader with German
Work Model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team
Review and monitor work performance of all Sales Advisors
Undertake quarterly performance reviews and 1:1 monthly meetings
Ensure Advisors are recognized and rewarded for outstanding achievements/performance
Provide clear direction and guidance with a team's sales goals in mind
Facilitate a culture of open and honest 2 way communication
Maintain an environment which supports the spirit of teamwork
Ensure actions from employee satisfaction survey are implemented and continuously reviewed
Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
Ensure accurate and timely communication of any client/campaign issues to Operations Manager
Ensure appropriate actions are taken to improve client satisfaction survey scores
Implementation and improvement of the processess.
REQUIREMENTS:
Native/ fluent in German both verbal and written. Good command in English
At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
At least 3 years of professional experience in a BPO/Contact Centre environment
Vibrant and resolute personality to successfully lead and coach a team
Understanding of B2B sales operations and experience with sales KPIs
Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
Effective task prioritization and time management skills, especially under pressure.
OFFER:
Opportunity to collaborate with top brands in the market
Attractive remuneration package
Private medical healthcare
Engaging role in shaping B2B sales for key partners
Relocation support, if required
Dedicated and motivated team
Modern office environment, equipped with modern workstations, free beverages, and fruits
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