We are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team. Position Snapshot Type of Contract: Permanent.
Type of work: Hybrid.
Work Language: Fluent Business English.
On call service. The Role As a Problem Management Expert, you will play a critical role in the stability and performance of the Nespresso Systems Landscape. In charge of the Problem Management Lifecycle, your main goal is to eradicate technical issues, ensure business continuity, and leverage continuous improvement in the Digital Tech organization. You will understand technology trends and the practical application of existing, new, and emerging technologies to enable new evolving businesses and operating models. In this journey, you will work closely with Operations, Products, Markets, and Business Functions inside a fast-paced and direct-to-consumer environment. You will also provide leadership in the dissolution of crises and in the support of large promotional events.
In This Role, You Will: Drive Investigations: Lead investigations and root cause analysis to identify and resolve issues.Define Strategies: Develop problem resolution strategies and coordinate the implementation of fixes.Promote Improvement: Foster a culture of continuous improvement within Nespresso Digital Tech.Manage Critical Situations: Address critical incidents and instabilities effectively.Support Events: Lead preparation activities for large promotional events.What We're Looking For: Education: Bachelor's or Master's degree in IT or equivalent work experience.
Experience: 8+ years in Information Technology, with a focus on service management and related principles.
Leadership: Proven ability to lead IT teams in complex, dynamic environments, coupled with strong communication skills and a proactive learning attitude.
Stress Management: Ability to handle stressful situations effectively.
Business Orientation: Flexible and business-oriented mindset for tackling challenges.
Extra Skills That Set You Apart: Familiarity with crisis management and critical situations.Experience supporting supply chain systems.ITIL Certification.Project Management Certification.Knowledge of Agile and DevOps principles.We offer you: We offer more than just a job. We put people first and inspire you to become the best version of yourself.
Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and relax!
Recreational activities such as yoga, Zumba, etc., and a wide range of volunteering activities.
The Hiring Process: Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview.Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration.Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail.Feedback: After interviews, we provide feedback to all candidates.Job Offer: Successful candidates will receive a formal offer.First Working Day: Once the offer is accepted, we'll welcome you on your first day!About Nespresso: The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a company committed to climate change, aiming to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.
In 2019, we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief, and disability. People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion, and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
Step outside your comfort zone; share your ideas, way of thinking, and working to make a difference in the world every single day. You own a piece of the action – make it count.
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