EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.Meet EMMA: https://player.Vimeo.Com/external/368559794.Hd.Mp4?s=964165d9bdcd21d0fde6e2152f3e8a13e0c0e647&profile_id=175Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the Hotels offering support before, during and after implementations.Roles/Responsibilities1. Responsible for the resolution of tickets during and after implementation for the duration of the Hypercare phase2. Lead calls to assists properties with bug fixing and adjustments in the configuration of the system, if needed3. Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU4. Liaise with vendor to ensure timely resolution of the tickets during the Hypercare phase5. Support implementation team during the go live week, to make any necessary adjustments on the hotel configuration6. Travel as needed to support the Hypercare phase, implementation, task force...7. Guide & assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance, recommendations on how to use the system...8. Monitor and ensure the prompt and timely resolution of tickets9. Assist the Above Property Manager as requiredCompetencies & skills requirementsAdministration skills and highly organizedStrong Interpersonal Communication skillsDynamic on a team work roleSAP-TMS/EMMA softwaresJob requirements and qualifications:Minimum education: Bachelor degreeMinimum experience: 2-3 yearsLanguage skills: English and French as mandatory. Other languages is a plus.Required certificates: NoneRequired to travel: OccasionallyLocation: Spain based, possibility of France based.INDEXECINDUS#J-18808-Ljbffr