EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.
Meet EMMA: https://player.vimeo.com/external/368559794.hd.mp4?s=964165d9bdcd21d0fde6e2152f3e8a13e0c0e647&profile_id=175
Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the Hotels offering support before, during and after implementations.
Roles/Responsibilities
1. Responsible for the resolution of tickets during and after implementation for the duration of the Hypercare phase
2. Lead calls to assists properties with bug fixing and adjustments in the configuration of the system, if needed
3. Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU
4. Liaise with vendor to ensure timely resolution of the tickets during the Hypercare phase
5. Support implementation team during the go live week, to make any necessary adjustments on the hotel configuration
6. Travel as needed to support the Hypercare phase, implementation, task force…
7. Guide & assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance, recommendations on how to use the system…
8. Monitor and ensure the prompt and timely resolution of tickets
9. Assist the Above Property Manager as required
Competencies & skills requirements
Administration skills and highly organized
Strong Interpersonal Communication skills
Dynamic on a team work role
SAP-TMS/EMMA softwares
Job requirements and qualifications:
Minimum education: Bachelor degree
Minimum experience: 2-3 years
Language skills: English and French as mandatory. Other languages is a plus.
Required certificates: None
Required to travel: Occasionally
Location: Spain based, possibility of France based.
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