It Operations Manager (Fte) - Madrid, Spain - [Wby243]

Minimum 5 Years of Experience on IT Operations and Leadership.

Good understanding of support processes and ability to manage and develop a team.

Experience in managing a team of Field Support engineers and IT Support engineers.

Experience on Vendor service management.

Excellent communication and co-operation skills.

Proactive and independent ways of working.

Fluent oral and written English and Turkish.

ITIL knowledge; certification is considered an advantage.

Good interpersonal skills and a customer-oriented mindset.

Should be able to understand the IT Infrastructure and IT Change Management.

Basic understanding of Network and Servers.

Should be able to work on Microsoft Office tools.

Roles & Responsibilities: Provide IT operational expertise leveraging global industry standards (e.g., ITIL) and ensuring Customer's global standards are followed. Monitor service delivery performance and compliance with a high focus on Employee Experience. Have a deep understanding of executing changes/IMACs. Requirements: Cultivate a culture of E2E Accountability and E2E mindset. Embrace the motto: Act First mentality. Adopt proactive vs. reactive approaches. Walk the Floor.
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