International group are seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers. The position will require you to work at their Umhlanga Rocks & Amanzimtoti offices and to travel between the two operations. KEY RESPONSIBILITIES Manage and lead the IT Support service providers Oversee the resolution of technical issues Ensure the smooth operation of IT services Develop and implement IT support policies and procedures Monitor system performance and ensure compliance with industry standards Ensure the security and integrity of IT systems Prepare and present reports on IT support activities Implement and manage IT support tools and software Conduct regular performance reviews of IT support service providers Handle escalated IT support issues Plan and execute IT support projects. Provide first-line support for laptops, video and web conferences, & file sharing solutions IT front desk support Install, configure, and troubleshoot hardware and software issues Set up and manage wireless networks, ensuring reliable connectivity Diagnose and resolve network problems, monitor network performance Create, modify, and delete user accounts in Active Directory Plan and execute backup strategies to ensure data integrity and availability Train employees on IT systems and provide user manuals Contribute to IT department knowledge management initiatives Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing Collaborate with other departments to support overall business objectives Ensure seamless integration of IT systems across all departments Stay current with emerging technologies and industry trends Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc. REQUIREMENTS Grade 12 Batchelor Of Commerce degree in IT Experience working with an ERP system (Syspro will be an added advantage) 5 years experience in a similar role (FMCG sector will an added advantage) 5 years management experience Strong working knowledge of IT support processes and practices Experience with IT support tools and software Have a valid drivers license and own transport Be willing to work after hours in emergencies when required RUMUNERATION Market related cost to company