IT INFRAESTRUCTURE SPECIALIST
Location: Spain
Why choose us? HIGH QUALITY PROJECTS: You will take part in demanding projects focused mainly on digitalization or even start projects from scratch. Show us what you're made of!LATEST TECHNOLOGIES: We know you love the fascinating world of Salesforce, which is why you'll continue to grow in this field by working with the latest technologies.REMOTE POSITION WITHIN SPAIN: Flexibility, what else do we need? You'll be able to work from the comfort of your home from any location within Spain.LEARNING: Your current knowledge is never enough, is it? You'll have access to learning platforms that will train you to become an expert or even start learning one of those skills you know you've been wanting to study.TEAMWORK: This team will always be there for you! We know you're tough and have a "no task too small" attitude, but you'll always have a talented teammate to count on if you need to!INTERNATIONAL TEAM: If you stand out among your peers because you've got great English communication skills, you'll be able to put that to good use! If it's not your strongest suit, don't worry! Here's where you can improve it by working alongside teams distributed all around the world.CAREER PLAN: It is a fact, here you'll grow in every direction: vertically towards gaining more responsibilities and increasing in category, and horizontally towards learning new technologies and becoming an expert in your business. Other benefits that you'll find: Restaurant tickets for every working day!Permanent contract: you are here to grow with us!Flexible retribution for the Gympass and nursery tickets: take care of your health and your children!Referral program: it's time to bring your colleagues to an awesome team and get rewarded for it!Salary and bonuses: it's a matter of reaching an agreement. We'll discuss it on our first call! What will make you successful in this position? Leadership & Coordination: Ability to oversee team tasks, serve as the site contact, and manage stakeholder expectations with proficiency.Technical Expertise: Extensive experience with Windows 10/11, Office 365, and Microsoft Teams, along with in-depth knowledge of mobile devices (iPhone/iPad, Android).Project Management: Experience in leading small projects and coordinating with regional offices to achieve team objectives.Certification & Skills: ITIL certification preferred; knowledge of iManage (for legal sector roles) and ServiceNow for ticketing and task management.Language Skills: Native Spanish language proficiency and strong command of English for effective communication in bilingual environments.IT Infrastructure: Foundational understanding of Servers, Switches, Routers, and Data Center hardware for general troubleshooting.Mobile Device Support: Experience in supporting mobile devices (iPhone, iPad, Android) and video conferencing units.Networking: Experience in diagnosing and resolving LAN/WAN connection issues, along with basic data/voice cabling.Tool Proficiency: Skilled in using SCCM for software deployment, updates, and Intune for mobile device management. What will be your mission? Oversee Analyst-level duties, providing Level 2 technical support and resolving complex technical issues.Distribute, prioritize, and monitor team tasks, ensuring timely and efficient resolution of incidents and requests.Serve as the primary point of contact for site operations, maintaining strong relationships with stakeholders and vendors.Ensure compliance with SLA and KPI requirements, and escalate issues when necessary to meet service standards.Lead small projects, manage schedules, and maintain a high level of service quality to meet organizational objectives.Coordinate with other IT teams, both regionally and globally, to optimize support operations and drive continuous improvement.Collaborate with other IT services, including Data Center and Network Infrastructure teams, for comprehensive support.Perform maintenance and troubleshooting in Server Equipment Rooms (SER) and Main Equipment Rooms (MER), ensuring optimal conditions.Conduct installation, maintenance, and upgrades for equipment and associated infrastructure.Run diagnostic tests to proactively identify and resolve system issues, ensuring minimal downtime.Manage SLA and KPI requirements to maintain high-quality support and customer satisfaction.Utilize remote support technologies such as Remote Desktop, Apple Remote Desktop, and VNC for efficient troubleshooting. To sum up!
Apply for this position if you want to remain a successful professional surrounded by a healthy and trendy environment.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.We don't just dream of a better way – we make it happen.We take care of our people, clients, company, communities and climate by doing what's right.We foster an innovative environment where you can build the career path that's right for you. About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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