Description: The IT Helpdesk Administrator is responsible for delivering technical assistance on corporate endpoints. This role involves interacting with all company personnel, providing IT Helpdesk services (75% workload), and maintaining our internal IT systems (25% workload). The ideal candidate should be customer-oriented, composed, and capable of dealing with internal customers effectively.
Responsibilities: Provides technical assistance to the corporate users. Complete troubleshooting through diagnostic techniques and root cause analysis. Manages Microsoft 365 suite and applications related. Assist with Active Directory tasks. Manage internal network (Switches and APs). Executes onboarding tasks of new employees. Maintains stock and manages inventory of IT assets. Identify and suggest improvements to procedures. Continuously learn and enhance technical knowledge. Improve IT documentation by creating manuals, articles and keeping those up to date. Requirements: Expertise with Microsoft Desktop Systems and administration of Microsoft 365. Experience with Intune, Entra, and Windows/Linux server administration. Degree in IT Systems and Networking or equivalent. At least 3 years' experience as a help desk technician or in another customer support role. Strong understanding of computer systems, mobile devices, and other tech products, with the ability to diagnose and solve technical issues. Proficient in English for effective communication in a business environment, with the ability to interact with both technical and non-technical personnel. Desired Qualifications: Microsoft M365 Certifications. Azure Certifications. Powershell Certifications. Desired Attitudes: Excellent communications skills. Be a positive person, able to work with others, achieving a common goal. Have a passion for technology. Has initiative, takes ownership and is self-learner. Organized and disciplined, able to work with complexity and uncertainty. Willing to add her/his views and ideas inside a diverse group that wants always to improve. Feeling accountable for the work and the results done by you and your teams being able to take responsibility in other areas further to her/his own one. Take care of others as part of the overall OmniAccess team. We Offer: Work in a very friendly while demanding environment where you will learn about communications technology and services for maritime and yachting applications. Being part of a very technical and dynamic team, always interested in improving customer service and employee satisfaction and where engineering excellence is necessary. Continuous training and possibilities for further growth as the company expands. Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma. Social benefits, like Medical Assurance, lunch discounts, yearly bonus. Expectations: In the first month: Understand the onboarding/outboarding process and execute it with assistance. Manage low-priority tickets independently. In the first 3 months: Be able to resolve 80% of the tickets coming to the department with short guidance. In the first 6 months: Achieve full autonomy in operational tasks, collaboration with projects and ability to manage the stock of the department.
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