It Helpdesk Technician

Description:

The IT Helpdesk Administrator is responsible for delivering technical assistance on corporate endpoints. This role involves interacting with all company personnel, providing IT Helpdesk services (75% workload), and maintaining our internal IT systems (25% workload). The ideal candidate should be customer-oriented, composed, and capable of dealing with internal customers effectively.
Responsibilities:

Provides technical assistance to the corporate users.
Complete troubleshooting through diagnostic techniques and root cause analysis.
Manages Microsoft 365 suite and applications related.
Assist with Active Directory tasks.
Manage internal network (Switches and APs).
Executes onboarding tasks of new employees.
Maintains stock and manages inventory of IT assets.
Identify and suggest improvements to procedures.
Continuously learn and enhance technical knowledge.
Improve IT documentation by creating manuals, articles and keeping those up to date.
Desired Knowledge, Skills, and Experience:

Expertise with Microsoft Desktop Systems and administration of Microsoft 365.
Experience with Intune, Entra, and Windows/Linux server administration.
Degree in IT Systems and Networking or equivalent.
At least 3 years' experience as a help desk technician or in another customer support role.
Strong understanding of computer systems, mobile devices, and other tech products, with the ability to diagnose and solve technical issues.
Proficient in English for effective communication in a business environment, with the ability to interact with both technical and non-technical personnel.
Desired qualifications:

Microsoft M365 Certifications.
Azure Certifications.
Powershell

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