.Position OverviewJob Title: IT HelpdeskJob Type: Full - TimeLocation: On-site | San Fernando, PampangaMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a skilled IT Helpdesk Specialist to join our IT support team.
The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service.As an IT Helpdesk Specialist, you will be responsible for assisting users with technical issues, troubleshooting hardware and software problems, and ensuring the smooth operation of our IT systems.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Position ResponsibilitiesKey Responsibilities:Provide first-level technical support to end-users via phone, email, or in-person.Assist users in resolving hardware and software issues, including desktops, laptops, printers, and applications.Walk users through step-by-step solutions and provide timely resolutions.Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing solutions.Escalate complex issues to the appropriate IT support teams for further investigation and resolution.Perform routine maintenance tasks, such as software updates, antivirus scans, and system optimizations.Collaborate with IT teams to ensure the overall health and security of IT systems.Maintain accurate records of user issues, resolutions, and troubleshooting steps.Update knowledge base articles and documentation to facilitate future issue resolution.Provide basic training to end-users on IT systems, applications, and best practices.Create and distribute user guides and instructional materials as needed.Utilize remote desktop tools to provide support to off-site users.Assist users with virtual private network (VPN) connectivity and remote access.Assist in the deployment and configuration of new hardware and software.Install, upgrade, and configure software applications as needed.Promote and enforce IT security best practices among end-users.Educate users on phishing threats, password management, and other security concerns.Candidate QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All Positive, And Driven Applicants Are Encouraged To Apply