We are experts in the field of customer support, tailored for the iGaming industry. We are searching for an IT Helpdesk, that together with the IT Manager will support the business with day to day operations and the ongoing IT development projects. We are a fast-growing start-up based in Barcelona that offers customer services 24/7 internationally. If you are looking for a career opportunity to make a difference in the business growth with full ownership in the IT system, this is your opportunity!Job Responsibilities: Troubleshoot, diagnose, and resolve technical hardware and/or software issuesMaintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshootingProvide quick resolution and excellent customer serviceRedirect unresolved issues to the next level of support personnelManagement of system, hardware and IT infrastructure including supporting Windows desktops, Azure Active Directory and NetworkingAdministration, maintaining and improving of a variety of third-party services such as GSuite, HelpJuice, Slack by developing custom-built tools to improve internal operationsManagement of IT equipment distribution and collectionSuggest improvements on proceduresMaintenance and update of inventory management systemsRequirements: Bachelor's degree in computer science or related fieldExperience in information technology solving software and hardware mattersProven experience in IT with strong problem-solving capabilitiesCommitment to internal client serviceAbility to find creative solutions, offering advice and recommendationsAbility to work in an environment that demands excellence, time and energyExperienced in using IT systems on various platforms, understand various IT troubleshooting and provide technical supportControl and monitor data, network access and backup systemsHardware Management toolsHardware and software management experienceConfiguration verification toolSlack alertsSubscription managementC#Job Benefits: Wellness benefitsHybrid working modelGreat colleagues#J-18808-Ljbffr