Overview: Wipro Ltd, with more than 75 years of expertise and more than 240,000 employees across 6 continents, delivers Global Information Technology, Consulting and Business Process Services, in Cognitive Computing, Hyper-automation, Robotics, Cloud, Analytics and Emerging Technologies for international leading organizations across the World in diverse domains such as Aerospace and Defense, Capital Markets, Banking, Retail, Utilities, Platform and Software Products, Healthcare, Insurance, Oil and Gas, and many others. Alongside large international partners such as Amazon, Google, Oracle, Microsoft, Salesforce, we thrill to overcome and empower our clients' success across our values: being passionate about client's success, treating every person with respect, being global and responsible, unyielding integrity in everything we do. Should you want to be part of a Top employer winner and fastest growing organization, please read further. Our Diverse & Global footprint lays on:More than 1,200 active global clientsPart of NYSE TMT Index100+ nationalities represented35%+ women employeesWe are looking to recruit a Helpdesk Support Desktop Administrator (M/F) based in Madrid.Qualifications:You have at least 3 years' experience providing IT Infrastructure field support.You are skilled in desk side support and PC break/fix including basic administration of Windows O/S.Experience with Anti-spyware and Anti-virus software.Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.You are fluent in English and in Spanish.Roles & Responsibilities:Your role will be to:Troubleshoot hardware, software, operating system issues and problems and fix the issues without impacting/violating the hardware warranty or customer security compliance requirements.Log Tickets and follow the ticket handling process as per priority.Handle senior executive/VIP/VVIP clients.
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