Job DescriptionAbout CignaLet us tell you a little more about us.
Cigna exists to improve lives.
Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the center of our International division's ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.About the jobCigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Madrid office.
This successful candidate will be a member of the Technology, Engineering Operations group.Reporting to the Service Desk Manager, you will provide operational support and account administration within the Service Desk team.This role will be based in the Madrid office.The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.Main duties and responsibilitiesProvide technical support to onsite and remote users.Install, configure and support (IMAC) end-user devices.Manage/monitor IT Service Desk Incidents and Service Requests via the call management system.Manage User system access for various applications.Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.Ensure all incidents are managed in accordance with targets set out in SLA.Escalate any issues/outages to IT End User Services Manager.Prioritize and allocate within IT Support teams all requests.
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