Today, Lonza is a global leader in life sciences operating across three continents.
While we work in science, there is no magic formula to how we do it.
Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.
In exchange, we let our people own their careers.
Their ideas, big and small, genuinely improve the world.
And that is the kind of work we want to be part of.The role is responsible for the Governance and Service Management of the IT CoE Operations Department.
The role ends up being accountable for the delivery of the support services for centralized IT and OT technologies critical for technical operations, quality, and laboratories.
The role will coordinate globally a team of Service Managers and SMEs in different locations across all time-zones.Who are you:You are a committed leader with strong experience in management of IT and OT Operations.
You coordinated Service Management teams at scale in a highly regulated sector.
You have been in charge of defining the strategy and directions to ramp up a managed services operation.
You already defined a support operating model and providing services to a large community of users in a wide range of technologies across Manufacturing, Quality and Laboratories applications.
You have a continuous improvement; agile and entrepreneurial mindset and you are enthusiastic to collaborate to make an impact in a dynamic company.Major accountabilities:Build and maintain trusted relationships with internal and external relevant stakeholders in Technical Operations, Quality and Laboratories.Define and continuously improve the CoE Operations support model ensuring the right collaboration across IT, OT and business organizations.Set up of Managed Service Operations at scale.Manage third party contracts and managed services agreements.Develop, execute, and govern the portfolio of projects and enhancements to maintain the application "ever green" (technology evolutions, upgrades, decommissioning, others).Operational Excellence (e.G.
Continuous improvement, Develop and Implement ITIL).Governance: control of standards, compliance to internal governance structure and approval flows, Ensure adherence to GMP regulations and IT security policies of new and enhanced solutions.
Support internal and external Audits.Financial management (Support costs, Maintenance costs, Budget 2-5 Mil/Year CHF).Build a high performing team and develop the service management people strategy and related contractual agreement to enable sustainable and fit for purpose operations.Coordinate, support and coach a team of 5-10 internal resources and 10-20 external contractors in charge of:Documentation and knowledge management (e.G.
Knowledge management articles, Training).Process management: Identify gaps, Define processes, Document and Control.Incident / Problem management process and execution.Communication across the entire service management execution towards internal and external business and IT stakeholders and users.Emergency Incident Management.Key requirements:Domain skills and experience:Bachelor in the field of IT Technology management.Must be business fluent in English, German is a plus.Advanced no.
of years in IT Service Management/IT Operations.Advanced no.
of years in IT management of applications in Technical Operations, Quality and Laboratories functional areas.Extensive knowledge of IT architecture, IT security, ITIL and IT governance.Other skills:Management of senior stakeholders and strong communication skills.Entrepreneurial mindset.Experience with a demonstrable record of delivering impactful results within large and complex organizations.
Comfortable operating in a complex, matrix, and ambiguous environment.Ability to anticipate risks and manage escalations and crisis.Strong customer service ethic.Every day, Lonza's products and services have a positive impact on millions of people.
For us, this is not only a great privilege, but also a great responsibility.
How we achieve our business results is just as important as the achievements themselves.
At Lonza, we respect and protect our people and our environment.
Any success we achieve is no success at all if not achieved ethically.People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.
In return, we offer the satisfaction that comes with improving lives all around the world.
The satisfaction that comes with making a meaningful difference.#J-18808-Ljbffr
