As a Mgr, CRM Proj Mgmt, you will be the responsible lead for the delivery of projects. You will ensure and monitor budget, timelines, resources, scope, and client expectations for CRM projects.
Day-to-day you will: Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes.Ensure accurate development and traceability of requirements during the project lifecycle.Manage the change enablement process throughout the project duration.Manage client expectations, updates, and buy-in, including representing Avanade at governance meetings.Manage and develop customer relationships and perceptions to achieve mutual goals.Manage Avanade and subcontractor staff assigned to the project.Determine the project approach, staffing, responsibilities, and schedule.Ensure that project resources receive any necessary training and are used effectively.Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs).Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.Technical skills and knowledge: Demonstrated ability to think and work systematically and logically.Good understanding of contract terms and interpretation.Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.).Experience in customer expectations management.Demonstrated experience employing project management methods, tools, and techniques.Working knowledge of Microsoft platform technologies.In-depth knowledge of Microsoft Project and Team Foundation Server (TFS).Good knowledge of Earned Value reporting.Other skills and knowledge: Clear and concise oral and written communication.Negotiation skills.Results-oriented/self-directed ability to drive change in an unstructured environment.Good client interface and presentation skills.Good business acumen.Time management skills.Customer-oriented attitude and good interpersonal skills.Good people management skills, including the ability to lead a team and mentor individuals in career growth.You likely have a bachelor's degree in business or a technology-related field (or equivalent). You likely have about 5 - 7 years of consulting project management experience and 4+ years of direct people management experience.
Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.
Scope of Work: Provides operational leadership for work efforts requiring significant coordination.
Complexity: Complex problems that consistently span work domains, requiring considerable judgment of contextual factors.
Discretion: Wide latitude in approach to work, including the ability to reshape work plans, guided by professional best practices and domain expertise.
Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.
Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.
Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.
Knowledge Applied: Applies advanced knowledge of learned occupation/discipline and strong business operational acumen.
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