About Graitec Group GRAITEC Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. Ambitious and fast growing environment: We see ourselves as a 30 years old startup, having doubled our revenue in the last 3 years again thanks to both organic and external growth and targeting 500m revenue in 2024 (join us to make it happen!). We strongly believe that this growth will continue since the market is only at the beginning of its digitization. Experts & Talents with strong culture: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission. A true international group: Graitec serves more than 200 000 customers worldwide with +50 offices in 13 different countries, enabling us to meet our customer needs around the globe A market leader: we are one of the largest AUTODESK Platinum partner and the only one operating at worldwide scale with an equal split of the business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Softwares Strong Products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance. We are driven to hire the best people, with diverse experiences, and provide them the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth. We are looking for talents that will enjoy, live and accelerate in our culture: At Graitec, We work together locally & globally with the objective to be one only team all together delivering solutions to our customers. We are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real challenge for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own siloes to better serve them. To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission : · The way we work: Growth, Agility, Innovation and Responsibility · The way we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring The IT Department is responsible for the management, strategy, and execution of the IT infrastructure of the GRAITEC Group, and tracking technology in order to achieve business goals, minimize security risks, and maintain operations and systems. The IT Team is in charge of implementing the governance for the use of network and systems, it assists the operational units by providing them the functionality they need and is responsible for providing the infrastructure for automation. The IT Department of GRAITEC is a diverse, multicultural environment, with a wide range of experienced professionals, with strong technical / interpersonal skills and a dedication to excellence. The IT team operates in Romania, UK, Canada, USA and France, working alongside all major departments in offering top-notch solutions to the global infrastructure. Overview The IT Delivery Business Analyst works as a bridge between the organization's engineering teams and its customers. They set out to improve the overall functioning of their client's software. The IT Delivery Business Analyst helps to design, or re-design, test, and implement complex software applications and programs. In this role, they define and design solutions to optimize systems and processes. They provide technical support and expertise to their clients, and they perform other tasks including leading workshops and demonstrations. Key Responsibilities · Identify process optimisation opportunities and contribute to the implementation of GRAITEC's systems solutions · Identify and engage with stakeholders to collect user needs evidence · Document As-Is and To-Be processes and define user stories · Work with leadership to prioritise and coordinate tasks · Specification of testing phase · Manage release of new versions · Analyse and assess impact of change requests · Maintain secure and accurate information about the configuration of software · Manage services to ensure they meet business need and achieve performance targets · Diagnose, prioritise and investigate incidents · Initiate and monitor actions to investigate patterns and trends to solve complex problems · Carry out routine configuration, installation, and reconfiguration of database and products Key Success Indicators · How well projects deliver against anticipated value · Well documented processes and requirements through efficiency of delivery team · Success of project delivery, application releases, tracking defects against original requirements · Bringing clarity to project delivery · Strong working relationship with, and alignment of, stakeholders Getting the business to own the delivered solutions Responsibilities · Worked with the Product Manager to define roadmaps and translate requirements into user stories · Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team · Matrix-managing a multidisciplinary team · Ensure all products are built to an appropriate level of quality for the stage (alpha / beta / production) Qualifications · Bachelor's degree in IT, Computer Science, Information Systems, or a related field · Fluency in English (spoken/written) · Excellent written and verbal communication, ability to explain highly technical concepts in simple terms · Strong analytical, diagnostic, and problem-solving skills · Good communication ability, both written and verbal · Dynamic individual with transformation mindset · Personable, professional demeanor Interview Process · To apply - Please send you application & CV on Graitec Careers · HR Screening · IT Manager · IT Director