.DescriptionMissionThe IT CRM Manager is responsible for the existing and future CRM - Marketing oriented tools in the company from a technical standpoint.The technology in use is Salesforce Marketing Cloud.The purpose of this role is to manage the day-to-day running of the CRM - Marketing platform (provide BAU administration) in-house including system administration, support, and continuous improvement to empower a more customer-oriented organization and to extract the maximum value from the current technological stack.He/she acts as a bridge between Customer/Marketing professionals, the CRM (Marketing) system vendors and the rest of the IT team in understanding stakeholder requirements and ensuring that technical development of the CRM Marketing platform.He/she communicates with various stakeholders and ensures that interdependent Customer/Marketing-IT projects are working to feasible deadlines.He/she owns the technological part of the implementation projects and acts as a technical product owner of the already implemented CRM Marketing systems.At the end, he/she is co-responsible for further development of a single source of comprehensive, consistent, and high-quality customer data and its use to enhance system processes and procedural workflow.Roles & ResponsibilitiesParticipates and provides sound input to the CRM Marketing technological platforms workstreams and projects in the company.Responsible for the technical workstreams of the CRM Marketing oriented technological platforms selected by the company.Responsible for daily oversight, documentation, implementation, and execution of processes and technology used to support CRM Marketing oriented technological platforms for all global users.Accountable for maintaining all CRM Marketing technological platforms and systems including the interfaces with other current or new corporate systems.Owns systems changes such as version upgrades, added functionality, and new implementations associated with CRM Marketing.Supports the Salesforce Marketing Cloud instance management, data & meta-data control, source code control and documentation update, performance monitoring, and backup.Serves as domain specialist for CRM Marketing technological platforms to assist with design and delivery of training programs in support of CRM Marketing related processes and provide organizational change support.Researches and recommends quantitative and qualitative analysis of data from CRM Marketing platforms to design and maintain sophisticated reports for internal auditing, daily operation, end-user information requests, and metrics reporting.Prepares quarterly, annual and ad-hoc reports regionally and globally.Job DescriptionPartners cross-functionally with global teams, Customer/Marketing and IT, and vendors to solve issues and improve customer related processes and procedures
