OBJECTIVES
To support the multiple IT initiatives and reforms under New Operating Model (NOM) and the Digital Transformation Action Plan (DTAP), The Organization seeks the engagement of an IT Lead Adoption and Change Management to ensure that business is ready to the changes brought by digital transformation initiatives. Additionally, the incumbent will oversee the planning and execution of various ACM agreed activities such as but not limited to training and communication requirements.
DUTIES AND RESPONSIBILITIES
Engage and collaborate with Product Manager, ITD and other teams to achieve good understanding of what is required and expected from ACM side.
Assess the business change impact of IT initiatives or projects by conducting impact analysis, stakeholder analysis, and measuring the users' readiness for change.
Apply the ACM process and necessary tools in creating a strategy to support adoption of change and ensuring that the ACM strategy is aligned with important change initiatives undertaken by the organization.
Work with the product owner / manager and business owner to integrate change management plans to the overall project plan.
Work closely with vendors on ACM deliverables, and make sure these deliverables match organization quality standards.
Assign responsibilities and monitor the performance of trainers, eLearning developers and other ACM resources to projects assigned.
Conduct regular team meetings to ensure effective communication and collaboration.
Develop and lead the implementation of ACM plans such as, but not limited to: (i) Sponsor Roadmap, (ii) Champion Engagement Plan, (iii) Coaching Plan, (iv) Communications Plan, (v) Training Plan, (vi) Resistance Management Plan, (vii) Adoption Measuring and Monitoring Plan, and (viii) Rewards and Recognition Plan.
When needed build a network of Change Agents, Change Sponsors and Departmental Change Champions, including their expected responsibilities.
Engage and support the executive and business sponsors, managers, and departmental champions in the fulfillment of their roles as change agents.
Identify potential areas of resistance to change and develop counter strategies to reduce doubts, uncertainties, and foster positive acceptance of changes.
Recommend best approach to the development of instructional materials, adoption of change scenarios, manuals, and quick guides.
Conduct coaching, training sessions, and communication activities.
Maintain a close working relationship with coaching, training, communications, and support team members for successful implementation of change initiatives.
Define and measure adoption success metrics and recommend and implement improvements as needed.
Raise or elevate identified risks and issues related to ACM, including proposed action items to resolve the issue.
Provide inputs to plans for "the early" life support.
Ensure ACM plans are up-to-date and relevant.
Perform other tasks and ad hoc activities that may be assigned from time to time.
QUALIFICATIONS
Bachelor's Degree in Information Technology, Psychology, Organizational Development, or related field.
Change management certification, such as Prosci, and post-graduate degree are desirable. If the incumbent does not have a certification, they are expected to obtain certification within the first 12 months of their engagement.
Demonstrated experience in planning, leading and coordinating organization-wide change management efforts, particularly of IT-based projects or initiatives.
Experience with project management.
Excellent command of written and spoken English.
Problem-solving and root cause identification skills.
Experience with IT project management methodologies and tools.
Job Type: Full-time
Pay: Php100,000.00 - Php150,000.00 per month
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