We are looking for a Change Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot
Location: Nespresso Hub, Barcelona, Spain.
Type of Contract: Permanent.
Type of work: Hybrid.
Work Language: Fluent Business English.
The Role
In this position, you will be responsible for overseeing the entire change management process within our organization, ensuring that all changes to IT services and infrastructure are implemented efficiently while minimizing disruptions to business operations. This role requires a thorough understanding of ITIL principles and best practices, as well as strong communication and collaboration skills to coordinate with various teams across the organization. You as our Change Management Expert will play a crucial role in maintaining the stability and reliability of our IT environment, while also driving continuous improvement initiatives to enhance our change management processes.
In This Role, You Will:
Review and Document: Evaluate change requests, ensuring alignment with business goals.
Risk and Impact: Conduct risk assessments and analyze impacts on systems and services.
Plan and Coordinate: Collaborate with stakeholders for effective scheduling, minimizing disruptions.
Documentation: Maintain detailed records of change requests, plans, and reviews.
Reporting: Generate regular reports on change activities with key metrics.
Process Improvement: Identify and implement optimizations in the change management process.
Stakeholder Communication: Provide updates throughout the change lifecycle, addressing impacts and issues.
What We're Looking For:
Bachelor's degree in computer sciences, Business or related fields, or equivalent experience.
ITIL4 Foundation certification.
5+ years of relevant Change Management experience within a large-scale IT environment.
Solid understanding of IT infrastructure components, systems, and technologies.
Experience with IT Service Management (ITSM) tools such as ServiceNow or JIRA.
Ability to drive and produce monthly reports and KPI dashboards to measure the effectiveness of the process.
Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks associated with changes.
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
Extra Skills That Set You Apart:
Knowledge of DevOps practices.
Not being afraid of "thinking out of the box".
Agile and continuous improvement mindset.
Understanding of Incident Management and Problem management process.
We offer you:
Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
The Hiring Process:
Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).
Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview.
Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail.
Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration.
Feedback: After interviews, we provide feedback to all candidates.
Job Offer: Successful candidates will receive a formal offer.
First Working Day: Once the offer is accepted, we'll welcome you on your first day!
About Nespresso
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a Company committed to Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.
In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together. Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
Join Nestlé #beaforceforgood
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