IT Business Partner (Medical Operations) Job ID: REQ-10018833
Date: Aug 30, 2024
Location: Spain (Barcelona - Hybrid/ Office)
Summary:
Specialist for project delivery and Health Authority Inspections support by region, reporting into the Medical Operations Head in DD&IT Development. Partner with Business Stakeholders and DDIT Strategic Business Partners for Inspection preparation and execution, demand analysis, solution proposal/evaluation, and potentially project delivery.
About the Role Major accountabilities:
Preparation and support for all internal audits and external Inspections in the region for Development IT.
Partner with Country DDIT Heads regarding demand planning and technology strategy within the region.
Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions.
Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.
Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates.
Deliver products according to strategy and with reusability.
Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
Ensure services, solutions, platforms, products are fit for purpose and achieve the desired business value and impact.
Follow governance structure for projects, operations, etc. with right stakeholder representation.
Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.
Follow DDIT practices to drive agility, speed, efficiency, and effectiveness. Ensure adherence to Security and Compliance policies and procedures.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements: University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
Project Methodologies (Agile - Scrum training), GxP Validation training, Operations standards (ITIL), and Quality, compliance adherence.
Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset.
At least 10+ years of relevant experience in IT Service Management or related roles.
ITIL Foundation Certification would be an added advantage.
Experience in supporting Business Applications.
Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
Experience in handling incident escalations and resolving incidents.
Languages:
Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.
You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here.
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