OVERVIEWAs Patient Management Technical Consultant for Cardiac Rhythm Management (CRM), you will provide daily interactions with the field through digital health capabilities, offering cardiac patient management solutions for the Medtronic CRM Spain Organization.
The Patient Management organization focuses on building an agile ecosystem integrated by programmers for implantable cardiac devices, remote monitoring networks, and patient management services that empower healthcare providers and patients with actionable insights, elevating the standard of care throughout the patient journey with an implantable cardiac device.You will work closely with the local CRM Country Field organization at Customer sites in Spain and connect with Customer IT Stakeholders in the Hospitals to align on implementation, connectivity, deployment, and training on the Patient Management Solutions portfolio.
You will execute local business plans, coordinated by Patient Management with the CRM OU and SHQ Tolochenaz organization, to achieve full target account deployment of the SmartSync Solution in Hospitals.A day in your life- Connect and build partnership with local Country CRM Field Team in Spain and EMEA.- Take on responsibility for implementation of Hardware, Software, and connectivity at Customer Sites.- Connect with IT Stakeholders in the Hospitals, clarify and overcome any technical issues, and create a plan for implementation with the CRM Field team.- Support IT Stakeholders in case of any technical questions.- Test connectivity in the Hospitals; Wi-Fi data sharing.- Validate the installed or delivered SmartSync Device Manager solution.- Test and implement printing functionality.- Deliver Customer technical training face to face or remotely.- Support Go-live and ensure project plans and KPI's are updated.- Support ordering contracting processes together with local CRM Field Team.- Work closely with SHQ Country CRM Field Team to drive account project plans and ensure account target pipeline is planned and phased.- Build relationships with target accounts, understand their needs and priorities, and support local Field Team to identify new business opportunities.- Coordinate internally to ensure a smooth deployment and ongoing support handover to Tech Services EOC.- Coordinate the solution delivery to ensure that planned business outcomes are met for the customer and Medtronic.- Manage existing clients through the full implementation process to go-live, ensuring satisfaction and full system usability availability.Qualifications - ExternalRequirements:- At least 3-5 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience working within a healthcare/hospital environment.- Good common understanding of IT Infrastructure, Security, and Data Privacy requirements in a regulated environment.- Training experience of non-technical technical Customers.- Bachelor's degree or similar education.- Fluency in English and Spanish.Nice to have:- Track record of experience delivering or supporting IT Infrastructure in Hospitals.- Project Management skills.- Experience as an IT Consultant and/or Pre-sales.- Experience using CRM-systems and Service Support platforms.Personal characteristics:- Good skills in coordination activities between different stakeholders and good in building relationships with 'soft' skills.- Effective in time management and prioritization management.- Strong problem-solving and analytical skills including ability to work through details.- Effective communication and presentation skills.- Client focus, influencer, thought partner, and negotiator.- Ability to develop and foster business relationships with continuously changing stakeholder groups inside key customers' organizations.
#J-18808-Ljbffr