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IT BTS Sales & TM Process ExpertPosition purpose: The IT BTS Sales & TM Analyst Expert acts as a liaison between Business and Development teams in order to implement the approved process changes. The position is responsible for the following main activities:
Global Reference Model specific area ownership, ensuring the continuous improvement on the corresponding processes in the context of a global approach.Daily routine and change management within his/her functional work-stream, ensuring all milestones regarding this process (FD delivery and testing) are properly achieved.BTS point of contact for Business and Local IT Leads in the Market, ensuring the promotion and adoption of the IT global solutions and providing the best practices required.Support the markets assigned in the context of Trade Marketing processes.Projects participation having a supporting role, managing the ad-hoc activities assigned during project execution.What will you do - responsibilitiesBe the master of the process/es owned knowing all the functionalities and the markets using it.Continuous improvement of deployed functionalities aligned with changing business environment.Keep updated all documentation in the Global Reference Model.Facilitate training sessions of the module owned either internal or to markets in order to consolidate market knowledge.Keep updated the training material.Elaborate KPIs of usage of the GRM module owned.Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCM.Guarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requested.Scope these changes based on the criticality for the business and its value added to the global tool.Be concerned that Change management is an ongoing process and keep moving the CHGs as soon as they arrive.Ensure market has provided with an accurate business description, a benefit and priority.Provide with all information required from BTS side in order to avoid returns from other teams.#J-18808-Ljbffr