Global AXA GO GSO Asset and Configuration Management is accountable for the management of IT asset data and guarantees the contents and quality of all data in the IT asset repository, currently based upon ServiceNow and Flexera. This includes the definition of processes, roles & responsibilities, governance, escalation matrix and role description. As well as producing KPI's, providing the dashboard and manage escalation. Ensuring a good team spirit inclusive implement continuous improvement and make sure that all objectives are achieved.
The division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
The department / team You will join the Global Service Operation department, within Group Technology Operations (GTO) division. Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers. IT Asset & Configuration Management is delivering services and dashboard to AXA Go and Entities related to CMDB.
Our main missions:
Ensure unified usage of IT Asset & Configuration Management across all entities and GO.
Accountable for the Data Quality within the IT Asset & Config Mgmt repository.
Ensure operational Data Quality Governance to ensure data quality, share situation, improve access to data information and collect new needs.
Give a transparency view on the data for top management, entities, and data owner to take proper strategic decisions.
YOUR MISSIONS :
As a IT Asset & Configuration Manager your main objective is to ensure data quality for IT assets in the CMDB (ServiceNow).
Manage the lifecycle of IT assets and configurations to ensure optimal.
Maintain an accurate inventory of IT assets and ensure compliance with licensing agreements and organizational policies.
Develop and enforce asset management policies and procedures to maintain data accuracy and ensure accountability.
Give transparency on the data quality of the IT Assets/CI's, following the 8 dimensions of data quality, per entity and product.
Collaborate with cross-functional teams to support the configuration management database (CMDB) and ensure accurate information for all IT assets and configurations.
Identify opportunities for process improvements and automation to enhance asset and configuration management practices.
Main missions
Your responsibilities include:
Maintaining accurate records and inventory of IT assets, ensuring compliance with licensing agreements.
Developing and enforcing asset management policies and procedures.
Collaborating with various teams to support the configuration management database (CMDB).
Identifying opportunities for process improvements and automation to enhance asset and configuration management practices.
Providing guidance and support for IT asset-related decisions and activities across the organization.
Staying informed about industry best practices and trends in IT asset and configuration management.
As accountable for data monitoring and data quality, alert on discrepancies and manage actions plans for remediation with appropriate data owners and process updates if necessary.
Define & Publish KPIs related to the 8 dimensions of data quality.
Control usage of Global processes.
Standardize and Industrialized request thru catalog services.
Managing permissions and access to ServiceNow through profile management.
Assume training for requester.
Your Profile
We are looking for someone with the following experience and skills:
Proficiency in IT asset management tools and software, such as ServiceNow.
Experience on the process relevant topics with gradually increasing responsibility and a demonstrated understanding of processes, products and tools.
Knowledge of configuration management databases (CMDB) and their implementation.
Familiarity with IT asset tracking and inventory management systems.
Understanding of software asset management and license compliance.
Ability to conduct data analysis and reporting related to IT assets and configurations.
Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
Strong understanding of IT infrastructure and components.
Proficiency in using Microsoft Excel, PowerBI or other relevant tools for data analysis and reporting.
Excellent database and spreadsheet skills. Experience using Microsoft Office and Visio to create documents, presentations, and detailed drawings.
Soft skills / transversal skills
Communication skills: Ability to effectively communicate with cross-functional teams, vendors, and stakeholders to ensure alignment and understanding of asset management processes and requirements.
Analytical thinking: Capacity to analyze complex data, identify trends, and make informed decisions to optimize asset and configuration management processes.
Problem-solving: Capability to identify and address challenges related to IT asset and configuration management, and to implement effective solutions.
Attention to detail: Thoroughness in maintaining accurate records and ensuring compliance with asset management policies and procedures.
Collaboration: Aptitude for working collaboratively with various teams and departments to support the configuration management database and overall asset management objectives.
Adaptability: Flexibility to adapt to evolving technologies, processes, and organizational needs in the IT asset management space.
Organizational skills: Ability to prioritize tasks, manage multiple projects, and maintain a structured approach to asset and configuration management.
Leadership: Capability to provide guidance and support to teams and individuals involved in IT asset and configuration management activities.
Work in an International context – global mindset.
Fluent English skills.
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
State-of-the-art Data Technology to drive customer experience.
State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks.
High-Performing Global Team for stronger partnerships with AXA entities.
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
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