.Global AXA GO GSO Asset and Configuration Management is accountable for the management of IT asset data and guarantees the contents and quality of all data in the IT asset repository, currently based upon ServiceNow and Flexera.This includes the definition of processes, roles & responsibilities, governance, escalation matrix and role description. As well as producing KPI's, providing the dashboard and manage escalation.Ensuring a good team spirit inclusive implement continuous improvement and make sure that all objectives are achieved.The divisionGroup Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.The department / teamYou will join the Global Service Operation department, within Group Technology Operations (GTO) division. Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers. IT Asset & Configuration Management is delivering services and dashboards to AXA Go and Entities related to CMDB.YOUR MISSIONS:As an IT Asset & Configuration Manager your main objective is to ensure data quality for IT assets in the CMDB (ServiceNow).Manage the lifecycle of IT assets and configurations to ensure optimal.Maintain an accurate inventory of IT assets and ensure compliance with licensing agreements and organizational policies.Develop and enforce asset management policies and procedures to maintain data accuracy and ensure accountability.Give transparency on the data quality of the IT Assets/CI's, following the 8 dimensions of data quality, per entity and product.Collaborate with cross-functional teams to support the configuration management database (CMDB) and ensure accurate information for all IT assets and configurations.Identify opportunities for process improvements and automation to enhance asset and configuration management practices.Main missionsYour responsibilities include:Maintaining accurate records and inventory of IT assets, ensuring compliance with licensing agreements.Developing and enforcing asset management policies and procedures.Collaborating with various teams to support the configuration management database (CMDB).Identifying opportunities for process improvements and automation to enhance asset and configuration management practices.Providing guidance and support for IT asset-related decisions and activities across the organization.Staying informed about industry best practices and trends in IT asset and configuration management
