It Application Support Specialist

Job DescriptionROLES & RESPONSIBILITIES: Provide support for P1 to P4 issues and perform updates/maintenance activitiesPerform quarterly audits of the system including Business Continuity and Disaster Recovery testsConsult with the application vendor and share best practices.Incident, change and problem management with cross-functional collaborationDevelop documentation related to the application and its componentsProvide application related reports, statistics, KPIsIntroduce existing/new solutions to the sitesQualificationsComputer Science or other related degree.GxP, Data integrity and ITIL certifications will be an added advantage.Minimum 2 years of IT application support experience on the Laboratory Systems, preferably in a regulated environment.Experience in executing IQ, OQ and PQ protocolsAn analytical and troubleshooting mindset.Proactive and independent approach by taking ownership of the tasksAvailability to travel in Europe (up to 20%)Will be considered a plus: Good working knowledge of ITIL services and Service Now.Migrate laboratory applications from one domain to another.Multilingual abilities to work across our European Laboratories.Good communication skills (oral and written)Excellent interpersonal and organizational skills.Ability to work in a complex international environment.Eager to learn and continuously develop personal and technical skills.Additional InformationThe type of contract will be permanent, the salary will be assessed on the basis of the candidate's profile.
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