.GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.Spain IT PlatformThe Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.ABOUT THE JOBMISSION* · Business Area/Dept Overview* o The current application production support based in Frankfurt for Global Banking Germany application support and maintain over 10 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilising various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.* o Members of the team works with a wide variety of core technologies and third-party systems and are located in Frankfurt. Members of the team bring expertise in some technologies/applications, are expected to pick up skills in many others, through mentoring, internal and external training and to propose improvements.* · Purpose & Scope of role* o A support analyst IT role is to provide Production Support (incident, request & change management) technical and functional for all the CIB Global Banking Germany applications including Germany payments systems. The role is also to ensure a high quality level of services for all these applications and their users. It includes involvement in continuity/BCP, obsolescence management, asset management, monitoring, support to projects.* o In line with the overall BNP Paribas sourcing strategy, this role will be located in Spain as part of a Madrid based team. It reports hierarchically to a Global Production Support team manager, with a local team lead.* o The role support users mainly in Germany and works very closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams in Frankfurt, Paris, Madrid, Brussels, Mumbai & Bangalore.* o The successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations
