Sommet Education is a hospitality management and pastry & culinary arts education group of more than 1200 employees that is home to five leading brands: Glion Institute of Higher Education, Les Roches Global Hospitality Education, Ecole Ducasse, Invictus Group, and the Indian School of Hospitality.
Our headquarters are based in Lausanne, Switzerland, with additional hubs in Marbella, Spain (Accounting) and London, UK (Enrolment, Marketing, and Digital).
You share our values: Development, Distinctiveness, Joint commitment, Openness, and Sense of service.
IT Application SpecialistPermanent contract / Marbella, Spain
Education and Professional Qualification:Information Technology degree or similar qualification
Experience:At least 2 years of demonstrated experience in ServiceNow IT Service Management module configuration, administration, and development, including but not limited to successful deployments as lead, or similar experience with another ITSM tool.Experience in implementing or managing ServiceNow Strategic Portfolio Management module a plus.Experience in application lifecycle management / release management.Working with multiple site locations and cultures.Experience in Project Management or Business Analysis in an international environment a plus.Knowledge and Skills:Excellent level of English and Spanish.ServiceNow certification a plus.Knowledge of ITIL processes, certification a plus.Experience using JavaScript, XML, and HTML a plus.High level of concern regarding customer satisfaction and benefits realization.Ability to work in a fast-paced environment while managing multiple tasks and maintaining a professional attitude.Ability to manage multiple priorities and meet deadlines.Ability to demonstrate a methodical approach for all tasks.Strong organizational and interpersonal skills such as persistent, client-oriented, results-oriented, and accountable.Good interpersonal and problem-solving skills along with attention to detail.Develop a sustainable, customer-focused environment to enhance and improve the quality of technology services used by the schools for the benefit of all Staff, Faculty, and Students.
Responsible for providing technical expertise in ServiceNow environment, take ownership of the platform in order to develop, maintain and monitor it in a scalable and agile environment.
Application ManagementResponsible for the management of day-to-day application lifecycle: demand, incidents and service requests, change & release management, major version upgrades coordination, platform configuration, and administration.
Collect, prioritize, coordinate, follow up, and communicate the resolution of issues and implementation of application enhancement requests.
Provide Subject Matter Expertise on issues or new developments.
Lead projects / work with project teams to help implement internal systems and processes in the IT Service Management / Strategic Portfolio Management areas to meet evolving organizational needs.
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