[It729] | Technical Support (English

At Grupo Digital, we are looking for a Technical Support profile.
Location: Remote (Spain-Based)
Department: Santander AT SCIB – Technical Analyst Support
Contract Type: Full-Time, Immediate Availability
Job Summary We are seeking a skilled Technical Support Professional - Generalist to join our Santander AT SCIB team.
The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments.
This role demands a deep understanding of system architecture, user requirements, and technical processes.
Key Responsibilities MongoDB Administration: Design and execute queries, perform backups, and manage collections. Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh. System Maintenance: Provide OS-level, server-level, and application-level support. Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M. Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production). Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements. Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations. On-call Shifts: Participate in occasional guard duties and shift changes. Work Schedule Standard hours: 9:00 AM – 6:00 PM
Summer hours: 8:00 AM – 3:00 PM

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