(Isc-771) - It Operations Analyst

The Madrid Campus of Saint Louis University is seeking applicants for a full-time position of IT Helpdesk Analyst to provide 1st line IT support to Faculty, Staff, and Students, as part of the IT Operations Team.Responsibilities Focal point of contact for Faculty, Staff, and Students seeking technical assistance.Generate, prioritize, and update service tickets and follow up with users in a timely fashion.Within skill set, determine the best solution based on the issue and details provided by users.Escalate unresolved issues to next level ITS personnel.Perform basic troubleshooting of Windows 10 hosts, printers, network devices, and AV equipment.Develop and maintain IT documentation (FAQ documents, procedures, help sheets, etc.
).Collect logs and metrics for helpdesk incidents and deliver periodic reports to supervisor.Manage IT inventory and keep track of loaned equipment.Perform other duties as assigned.Education and Qualifications Bachelor ´s DegreeBilingual English/Spanish.At least 2 years of experience as helpdesk technician or other customer support role.IT-related certifications or courses are a plus.Able to legally work in Spain.Skills/Competencies Excellent communication skills (oral and written) in both English and Spanish.Proactive, detail-oriented, able to multitask and work independently.Capability to diagnose, troubleshoot, and resolve basic technical issues.Customer-focused and able to maintain calm in stressful situations.Good understanding of hardware, operating systems, office software, and printers.Team player, responsible, punctual, and motivated to learn.Job Types Full-time, PermanentSalary 21,000.00€ - 24,000.00€ per yearWork Location In person#J-18808-Ljbffr