At Logista, you will have the opportunity of reaching as far as you desire. You will learn daily and you will add value to a professional, solid, diverse, sustainable and technological environment by collaborating with high performance teams.
If what you seek is to take the professional leap whilst living new experiences and have a constant growth, well this is the right place for you! We are motivated by your success and above anything else, your enjoyment of the ride, so, want to climb aboard this journey?
The journey
Logista is the leading proximity distributor in Southern Europe. It regularly serves upwards of 200,000 points of sales in Spain, France, Italy, Portugal, Poland and The Netherlands. It provides the best and fastest access to a market of a vast array of convenience products, pharmaceutical products, electronic top-up, books, documents, tobacco, and lottery tickets, amongst many others.
Logista has a team of highly qualified professionals comprising more than 7,000 direct employees and 15,000 collaborators, focused on offering their clients a service that is both efficient and adapted to their every necessity.
Your role
The IS Service Manager will be in charge of leading ITIL process implementation along the Group to cover business expectations and demonstrate value of IT.
Main functions :
Lead and drive the transformation of the Customer Service in the corporate IT departmentLead new ITSM tool implementation projectPlatform for Growth: apply consistent methodologies for service management to ensure reliable service delivery across the Group.Guiding Principle: eliminate simplify standardize automateDocument IT Processes policies and procedures for the Group and ensure its implementation and continuous improvementCustomer Proximity: develop close proximity to main customers: business key users and country Customer Managers to understand business expectations and demonstrate value of ITOperational Excellence: Prepare and analyse activity reports (Volumetry, SLA compliance, KPIs)Innovation: search for and apply latest technologies for service management in the Group, e.g. Bot, self-service with voice support, AI, etc.Restrictions: follow Group policies and procedures and Group IT Security and IT Quality guidelines. Requirements:
At least 10 years in IT Service Management in international environmentDesirable Experience in IT Consulting (international projects)University degree in Business Administration, Information Technology, Engineering, or related discipline; equivalent experience acceptableEnglish level B2 / C1Technical Knowledge: Management of IT Operations based on ISO 20000, ITIL, with a strong focus on service delivery, optimization and process management.Experience in projects for the implementation and deployment of ITSM tools (Service Now, Ivanti, SMAX, BMC, Jira, etc). In-depth knowledge of this type of tool and the exploitation of its functionalities.Experience in Service management: SLA management and structured Customer Management Processes.Skills: Integration and communication skills in a highly professional team in the IT area, both in the technology and Operations areas.Communication skills. Used to providing training in ITSM tools to IT professionals. Accustomed to deal with internal IT customers.Autonomous person, accustomed to working by objectives and with a clear profile of project management and implementation and management of services. Why Logista?
Joining Logista means:
To be part of a leading company in its sector.To work with the best professionals and market specialists.Betting on technological innovation.Working in an international environment thanks to our presence in six European countries.Continuous learning, growth and professional development.Improving the quality of life thanks to the best benefits. What we offer:
Professional stability.Restaurant card.Work-life balance measures: teleworking policy, flexible working hours, intensive working hours on Fridays, Christmas, Easter and summer, extra holidays, etc. We are a company that offers equality of opportunities and promotes diversity and respect for differences in our company. We do not tolerate any kind of discrimination based on color, race, gender identification, ethnicity, religion, social class, political views, citizenship, sexual orientation, civil status, disability or any other reason. We ensure that those who suffer from any kind of disability get the necessary adaptations to participate in the selection process, as well as, to perform their job functions. Please contact us if you feel the necessity to communicate any kind of petition in this regard.
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