Working in IM means living global trends (developments) such as digitalization, innovation, and new ways of working. The IS/IT FLEET & FLIGHT OPERATIONS (TZISP3) department is the prime business partner in the Customer Services Business Lines for MRO, Fleet Management, and Flight Ops systems as part of the overall IM organization.The department offers both IS/IT solutions, business consultancy, and technical support to the commercial department in our areas of expertise. The area has a wide variety of customers, not only internal but also external (Philippines, SP MoD, Canada, Europe countries...), and supports various airframes (C235, C295, MRTT, EF, A400M) and other transversal systems.As part of the role, the jobholder will be responsible for the following tasks and accountabilities:Participating in all phases of a project/service:Participating with the customer in the requirement definition.Developing functional analysis to describe the new functionalities.Assisting the development team in preparing customer documentation and training.Ensuring the training to the helpdesk.Organizing the training.Preparing and managing the system for the entry into service.Monitoring and controlling team members and activities.Assisting the customer in day-to-day work issues:Coordinating the development teams in service support.Evaluating and resolving customer queries and demands.Capturing and analyzing customer requests.Proposing evolutions in the tools based on customer operations.Position site: EindhovenThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.Company: Airbus Defence and Space SAUContract Type: Permanent Contract / CDI / Unbefristet / Contrato indefinidoExperience Level: Professional / Expérimenté(e) / Professionell / ProfesionalJob Family: Information Management and Digital TechnologyAt Airbus, we support you to work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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