Summary
Do you love how it feels managing people and operations?
Ikono is dedicated to delivering a customer experience that's unlike any other.
As a Store Manager, it starts with you keeping satisfied customers' needs even before they know what they need.
With the support of your staff team members, you match those needs with the right products and services.
Every day is an opportunity for all of the team to turn the time in IKONO into a memorable experience for our customers.
Description
Responsible for overseeing the daily operations of an IKONO location, ensuring it runs smoothly and effectively.
You will be responsible for ensuring that customer needs are met, complaints are resolved, and service is prompt and efficient.
Ensure all products and displays are marketed effectively to maximize sales and profitability.
Anticipate staffing needs and develop a recruitment strategy to provide optimal staffing in all areas.
Additionally, you will be responsible for optimizing costs and maintaining the financial organization of the space.
Responsibilities Maintain financial responsibility for all localization expenses.Identify operational deficiencies and implement improvement plans.Create and maintain a weekly report of operations and sales in the branch.Hire and train all branch employees.Make staff schedules month by month and organize vacations.Ensure the perfect maintenance of the premises.Incident management on a day-to-day basis.Weekly/quarterly inventory of materials and products for sale.Daily cash reports.Monitor and ensure employee performance.Contact and hire suppliers.Time control and constant updating of the hours bag.Constant communication with the administrative department for managing invoices, payments, hiring, and payroll.Management of reservations and logistics of visitors entering the establishment.Qualifications Bachelor's degree or experience in the business branch (Human Resources/Management).4 years of experience in customer service.2+ years of experience in team management.Experience hiring and training personnel.Experience and knowledge in customer service.Fluency in English - minimum level C1.Resolute person in the face of daily challenges.Team worker.Able to work under pressure.Additional Requirements
Demonstrate tremendous passion and energy for your work, which will allow you to help drive incredible partnerships and relationships.
We offer
- A full-time position in our team.
- Remuneration to be defined according to experience + fixed plus variable salary.
- Pleasant working environment within a dynamic team with freedom to act.
- Possibilities of development, assumption of responsibilities, and personal growth.
Tipo de puesto: Jornada completa, Contrato indefinido
Salario: 22.000,00€-23.500,00€ al año
Horario: Turno rotativo
Tipos de compensaciones complementarias: Bonus por objetivos, Plus domingos y festivos
Ubicación del trabajo: Una ubicación
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