.Join Our Team at Vodafone!Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.Come and join us to create the future together!As the Global Leader in IoT, we are looking for a highly experienced pre-sales professional to join our team of Global Service Architects. This enterprise customer-facing role focuses on managing complex and strategic IoT opportunities while ensuring the efficient handling of standard IoT solutions. As the subject matter expert for all service-related activities from pre-sales to contract signature, you will lead and participate in customer workshops, covering critical ITIL functions such as service support models, billing, ordering, logistics, and reporting. You will also contribute to proactive and reactive bids, support contract and SLA negotiations, and recommend tailored service propositions. Additionally, you will play a key role in customer onboarding for complex deals, ensuring a smooth transition to delivery, and work closely with Product Management to enhance our global IoT service catalogue. This role also requires a strong ability to drive service excellence across diverse customer engagements.What you bring:Wide experience in corporate Pre-sales, customer service design, management and or operations, ideally in an Outsourcer or large Service Provider environment.Demonstrates in-depth knowledge of commercial models and the ability to craft profitable services.Significant experience in working in multiple teams on a direct or virtual basis.Understanding of IT Infrastructure and Telecommunication Networks (Fixed, Mobile (3G, 4G, 5G, NBIoT, etc...)Minimum ITIL Foundation (V4) or above with proven operational knowledge and experience.In-depth problem solving skills.Commitment and enthusiasm.Advanced English level.Please, apply with an English version of your CV.Why Vodafone? At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation