Business Area: VB Internet of Things Vertical
Posting Country: Spain
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
Come and join us to create the future together!
As the Global Leader in IoT, we are looking for a highly experienced pre-sales professional to join our team of Global Service Architects. This enterprise customer-facing role focuses on managing complex and strategic IoT opportunities while ensuring the efficient handling of standard IoT solutions. As the subject matter expert for all service-related activities from pre-sales to contract signature, you will lead and participate in customer workshops, covering critical ITIL functions such as service support models, billing, ordering, logistics, and reporting. You will also contribute to proactive and reactive bids, support contract and SLA negotiations, and recommend tailored service propositions. Additionally, you will play a key role in customer onboarding for complex deals, ensuring a smooth transition to delivery, and work closely with Product Management to enhance our global IoT service catalogue. This role also requires a strong ability to drive service excellence across diverse customer engagements.
What you bring:
Wide experience in corporate Pre-sales, customer service design, management and or operations, ideally in an Outsourcer or large Service Provider environment.
Demonstrates in-depth knowledge of commercial models and the ability to craft profitable services.
Significant experience in working in multiple teams on a direct or virtual basis.
Understanding of IT Infrastructure and Telecommunication Networks (Fixed, Mobile (3G, 4G, 5G, NBIoT, etc…)
Minimum ITIL Foundation (V4) or above with proven operational knowledge and experience.
Commitment and enthusiasm.
Advanced English level.
Please, apply with an English version of your CV.
Why Vodafone?
At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.
Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
Benefits:
We offer hybrid (2 days in the office) work.
Competitive salary.
Intensive Summer Schedule.
Intensive schedule every Friday.
Health Insurance.
Life insurance.
25 days holiday + December 24th and 31st.
Restaurant tickets.
Online training.
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REF: 247634
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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